Cancellation & Refund Policy
www.ourpurplestudio.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Note: Products in Super Sale category cannot be returned or replaced.
How do I cancel an order on www.ourpurplestudio.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will cancel your order.
If the cancellation is after your product has shipped:
- You cannot cancel the order. If you received the product, it will be eligible for return or replacement.
Returns and Replacements
We offer a 2 day return policy for jewelry and 7-days return policy for other products in their original condition.
After the above stated stipulated time of the delivery of the products to you, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the receipt and proof of purchase.
Please check the process of a return/exchange:
Keep all items in the same package.
Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original contents, tag and packaging intact. Any items that were damaged during transit must also have the contents and packaging for us to process the return. Items that are damaged or altered once they are opened may not be accepted.
For the return, please give a call or email us at the number or email address provided in the website. We will schedule a reverse pickup and someone will collect the products at no extra cost from you within 3-5 business days and a tracking number will be provided to see its route to us. Please ensure that you collect the acknowledgement copy from the courier person to track the courier. Once the products reach us and post inspection, we will send you an email with the coupon code of the same amount as your purchase. You can use the code for your next purchase. We do not refund the money back, but we do return it in the form of credit note/ coupon code.
Please note that in case we do not get the tracking number or the acknowledgement from you and do not receive the return courier, we will not be able to send you the coupon code of returns.
We request you to allow atleast 10-12 days for the entire return process to be completed.
You can also exchange an item purchased on ourpurplestudio.com with the same item or another one, however, all exchanges are subject to stock availability.